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Achieving results is key to what we do, after all we only get paid when we sell or let your house. However, we will always put our clients’ best interests before fees because placing our customers at the very heart of our business is how we achieve the absolute best outcomes for both you and for us. This customer-focus approach results in an exemplary service, where going that extra mile for clients is simply second nature.
We are extremely proud that our customer satisfaction rating stands at 98 per cent, which puts us significantly above the national average for our industry. However, we continually strive to improve, and our Customer Service Team follow up on all our property sales and lets to ensure we always deliver on our promises, and on the odd occasion we do get it wrong, then rest assured, we’ll put it right.
Working so hard for total customer satisfaction has resulted in our staff receiving overwhelmingly five star reviews. We like to think that each star represents the DNA of our customer service, and that’s to be:
Keeping in good, regular contact with clients through market updates and prompt viewing feedback (that includes the negative as well as the positive as honesty is also key) is what helps set us apart. In short, we will be there for when you need us, but not over bearing or intrusive when you don’t.
Coupled with this clients can expect a cutting-edge service that includes innovative marketing strategies, state-of-the-art drone photography, interactive virtual tours, stunning professional photography, RICS standard floor plans, carefully targeted social media campaigns and a digital offering that’s second to none.
Not wishing to sound boastful (after all we pride ourselves on taking a humble approach), but Butler & Stag was recently voted in the top one per cent of estate agents, while regularly scooping top prizes at industry awards. Not bad for two regular guys from Chingford!
“ The service provided by the entire team at Butler and Stag is fantastic. From purchasing a plot, to the sale of the properties was run fantastically. Very professional outfit and a pleasure to work with. We certainly will be using Butler and Stag again in the near future. ” Matthew Hammond
★★★★★ 4.9 Bow (London Office)
★★★★★ 5.0 Theydon Bois (West Essex Office)
★★★★★ 5.0 Buckhurst Hill Office
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